Frequently Asked Questions About Printing


1. What types of printing services do you offer?

  • Mainly digital printing  but we do also have access to offset printing and large format printing

2. What file formats do you accept for printing?

  • We prefer PDF format but we can handle most current file extensions

3. What is the minimum order quantity (MOQ)?

  • Some print products have a minimum number of units to be produced to maximize the pricing,  like 250 business cards. For items like comic books or novels we can start producing 1 (one unit) however pricing is determined by quantity so per unit cost will decrease with larger orders. For specifics please contact: printshop@studiocomix.com

4. How can I submit my artwork for printing?

  • Online : our website accepts submissions of files via the form located at : https://www.studiocomix.com/contact-for-quote
  • E-mail: submit your files via direct e-mail to : printshop@studiocomix.com
  • In person: you can come and visit us at our store front service desk from Monday to Saturday and chat with one of our associates:
    Studiocomix Press
    Frederick mall
    385 Frederick St, Unit 12
    Kitchener, ON 

    N2H 2P2

5. What file resolution is required for high-quality prints?

  • The recommended  DPI’s (dots per inch) are 300 minimum or as high as 600

6. Can I see a proof before printing?

  • YES! For promo materials such as business cards, flyers and such you can request the digital proof ONLY , and you will receive the photos of the item for your approval.
  • For jobs that include books, novels, comic books, specialty prints or TPB’s we do supply samples under the following terms:
    • Digital proof: for any job under 100 units,  we will produce a sample copy , take some photos and send them to you by email.
    • Printed Proof: when the total or at least a 50% of the job has been paid, we will produce a sample copy and either, take some photos and send them to you by email or (with payment of shipping cost) mail a printed proof copy directly to client.

7. How long will it take to complete my order?

  • Same day Printing : Most of the time we will be able to complete certain products, like business cards the same day. This is considered a rush job and will have an additional cost, and requires you submit print ready files.
  • The average turnaround time will be between 5 to 7 business days (not including Saturday and Sunday) after the sample proof has been confirmed by the client; shipping time is not considered in the completion time. 

8. What are your payment methods?

  • We can take most credit card payments through our website, over the phone, or in-person at our Kitchener store location
  • E-transfer is accepted. The correct email for E-transfers will be provided. Please do not send payments to any listed emails on this website.
  • At our store front service desk, we can accept cheques or cash. Unfortunately, we do not have a PayPal payment option at this time.

9. Do you offer graphic design services?

  • In general we do not offer graphic design services. However, we have a long roster of artists in our extended team that can design logos or illustrate comics. We are happy to connect you to arrange a private contract.

10. What types of paper and materials do you use?

  • We have access to thousands of different kinds of paper types, from the most common in the commercial print industry to some specialty papers. However, the price of these papers are not the same, some types of paper are more accessible in price than others.

11. Can you print on custom sizes or unusual materials?

  • Custom sizes are our specialty. As a boutique print shop we strive for originality and creativity for our clients, so we can handle your regular commercial sizes, and will be glad to help you with your creative sizes and shapes.

12. Do you offer eco-friendly printing options?

  • Most of the time we are able to use FSC and SFI certified materials, however some papers (especially specialty paper) do not have this certification.

13. What is your pricing structure?

  • Mainly in the print industry the volume of units will directly impact the price. We suggest bundling your order to maximize your order value. We encourage you to set up a meeting where we can work together to build a pac that suits your printing needs. 

14. Do you offer delivery or shipping?

  • We offer delivery through our local service provider (Canada Post) however we do also ship with Purolator, UPS or CanPar, for all international parcels we include Tracking number, you can also pick up your order at any time at our store front service desk during business hours. 

15. What happens if I’m not satisfied with my order?

  • Custom printed jobs at Studiocomix Press aka SCPress have a NO REFUND policy. For this reason we encourage our clients to take the appropriate steps before production (like getting confirmation of the sample) to ensure that you will see what you are going to get. Our team will strive in supervising the quality control of the printed jobs. If you do not receive the correct order, please contact us right away at : printshop@studiocomix.com 

16. How should I prepare my files for printing?

  • Since every job is different and tailored to your custom request, we invite you to contact us at: printshop@studiocomix.com so we can understand your submission and guide you through the steps.

17. Can you handle large-scale printing projects?

  • Yes, we handle printing projects whether it’s 5,000+ flyers or booklets, 1,000+ books, or large signage/posters.

18. Can I pick up my print order in person?

  • Yes. You can come and pick up your order at our store front service desk from Monday to Saturday during business hours at:
    Studiocomix Press
    Frederick mall
    385 Frederick St, Unit 12
    Kitchener, ON 

    N2H 2P2
    Monday-Friday from 10am-6pm
    Saturday from 10am-3pm